Madagascar vanilla, in its purest form
About Vanillya
1) Areas, deadlines & monitoring
EU/UK/GCC/International delivery via DHL/UPS/FedEx/Colissimo.
Order processing: 1–3 business days . Indicative times displayed at checkout (variable depending on country & customs). Tracking number provided.
2) Shipping costs & customs
Fees calculated at checkout according to weight/zone . Unless otherwise stated, incoterm DAP : import duties & taxes payable by the customer in the country of arrival.
3) Reception, damaged/lost package
Check the package upon delivery. In case of damage/missing, contact us within 48 hours with photos and order number: replacement or refund depending on carrier confirmation.
A Grand Cru product, accessible to all
4) Withdrawal (EU/UK) & exceptions
14 days to return non-perishable and unopened products (after RMA authorization).
Not eligible (except in the event of a defect): perishable goods , opened/unsealed products, personalized products . Returns are the responsibility of the customer (except in the event of an error on our part).
5) Return & Refund Conditions
Unused , sealed product in original packaging . Refund within 5–10 working days after quality control, to the original payment method.
6) Return address
Vanillya Group FZE , Business Centre, Sharjah Publishing City Free Zone , UAE. (An EU address may be available depending on the country: contact customer service before sending .)
7) Incorrect address / unclaimed
Reshipment possible (additional charge) or refund excluding initial shipping costs .
8) Exchanges
Subject to availability; otherwise, refund then new order.