Returns & Shipping Policy

Last update: June 30, 2026

This policy specifies the shipping, delivery, and return conditions for Products ordered on vanillya.co. It is an integral part of the General Terms and Conditions of Sale of Vanillya Group FZE.

 

1. Delivery Zones

We deliver to Metropolitan France, the European Union, and internationally. For any request regarding delivery to a specific destination, please contact us at contact@vanillya.co.

 

2. Delivery Times

Orders are prepared within 1 to 3 business days after payment confirmation. Indicative transit times after shipment are as follows:

Destination	Indicative time after shipment
Metropolitan France	2 to 4 business days
European Union	3 to 7 business days
International	5 to 15 business days

These times are given as an indication and may vary depending on the carrier, the destination, and periods of high activity. No orders are shipped on weekends or public holidays.

3. Shipping Costs

Delivery costs are calculated based on the weight of the package and the destination, and are displayed before order confirmation.

For deliveries outside the European Union, potential customs duties, taxes, or import fees may apply in the country of destination. These amounts are not included in the price of the Products nor in the delivery costs and remain entirely the responsibility of the Customer.

 

4. Order Tracking

As soon as your package is shipped, a confirmation email containing a tracking number is sent to you, allowing you to follow the progress of your order.

 

5. Packaging and Storage

As our Products are food items, they are carefully packaged to preserve their quality during transport. Upon receipt, we invite you to follow the storage conditions indicated on the packaging (store in a dry place, away from heat and light).

 

6. Receipt and Inspection of the Package

We invite you to check the condition of your package upon receipt. In the event of a damaged, missing, or opened package:

• make precise and detailed reservations with the carrier at the time of delivery;
• contact us within 48 hours at contact@vanillya.co, attaching photographs of the package and the concerned Products.

 

7. Returns

7.1 Principle applicable to food products

For hygiene and health safety reasons, perishable and sealed food items cannot be returned, exchanged, or refunded once they have been opened or unsealed. No returns of opened Products will be accepted.

7.2 Damaged, non-compliant, or expired products

If you receive a Product damaged during transit, not in conformity with your order, or whose best-before date has passed upon delivery, we commit to resolving the issue. Contact us within 48 hours of receipt at contact@vanillya.co, specifying:

• your order number;
• a description of the problem;
• photographs of the Product and its packaging.

After verification, we will proceed, at your choice, to replace the Product or provide a full refund, including shipping costs if applicable.

 

8. Refund

Any accepted refund is made via the payment method used during the order, within a maximum period of 14 days from the acceptance of the request or the receipt of the supporting documents.

 

9. Contact

For any questions regarding your shipment or a return: contact@vanillya.co.