General Conditions of Sale (GCS)
Last update: June 30, 2026
These General Terms and Conditions of Sale (hereinafter "GTCS") govern the contractual relationship between the company Vanillya Group FZE, operator of the Vanillya brand via the website vanillya.co (hereinafter "the Seller" or "Vanillya"), and any person making a purchase on the site (hereinafter "the Customer").
Article 1 — Seller Identification
- Company name: Vanillya Group FZE
- Legal form: Free Zone Establishment
- License number: 4421800.01
- Registration number: 4421800
- Registration authority: Sharjah Publishing City – Free Zone Authority (Government of Sharjah)
- Registered office: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
- Authorized activity: Wholesale trade of plants and aromatic herbs
- Contact: contact@vanillya.co
Article 2 — Purpose and scope
These GTCS apply to any order of food products (spreads and Madagascar vanilla specialties, hereinafter "the Products") placed on the vanillya.co website.
Any order implies full and complete acceptance of these GTCS by the Customer, who acknowledges having read them before confirming their order. The Seller reserves the right to modify the GTCS at any time; the applicable GTCS are those in force on the date of the order.
Article 3 — Products
The Products offered for sale are described and presented with the greatest possible accuracy.
Photographs and descriptions are provided for information purposes and have no contractual value.
As the Products are foodstuffs, the Customer is invited to consult the list of ingredients, allergens, and the best-before date (BBD) shown on the packaging of each Product.
Product offers are valid as long as they are visible on the site and within the limits of available stocks. In the event of a Product being unavailable after an order has been placed, the Customer will be informed and will be able to obtain a refund for the corresponding amount.
Article 4 — Prices
Product prices are indicated in euros (€), excluding delivery charges. Delivery charges are specified before order confirmation and are invoiced in addition.
As the Seller ships from abroad for some destinations, possible customs duties, import taxes, or VAT may apply for deliveries outside the European Union. These charges fall under the regulations of the destination country and remain entirely the responsibility of the Customer.
The Seller reserves the right to modify its prices at any time, it being understood that the Products will be invoiced on the basis of the rates in force at the time of order confirmation.
Article 5 — Ordering
The Customer places an order by selecting the Products, adding them to their cart, and then confirming the order after verifying its contents. The order is only final after payment confirmation.
A confirmation email summarizing the order is sent to the Customer. The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute regarding payment of a previous order, or which appears abnormal.
The data recorded by the Seller constitutes proof of all transactions.
Article 6 — Payment methods
Payment is made online by credit card (Visa, Mastercard, etc.) or by any other means offered on the site. Payments are secured by our payment provider.
The card is debited at the time of order confirmation. The Customer warrants that they have the necessary authorizations to use the chosen payment method.
In the event of payment refusal by the banking institution, the order will be automatically cancelled.
Article 7 — Delivery
Delivery terms (zones, times, costs) are detailed in the Returns and Shipping Policy, which is an integral part of these GTCS.
Delivery times are provided as an indication. A delivery delay cannot give rise to damages or order cancellation, unless otherwise required by mandatory legal provisions.
The transfer of risks to the Customer occurs upon physical delivery of the Products.
Article 8 — Returns and refund policy
Given the food-based and perishable nature of the Products, and for hygiene and health safety reasons, the Products cannot be returned, exchanged, or refunded once opened or unsealed.
However, the Seller undertakes to replace or refund any Product received damaged in transit, non-compliant with the order, or having a best-before date expired upon delivery. The Customer must inform the Seller within 48 hours of receipt, with supporting photographs, at the address contact@vanillya.co. Detailed terms are set out in the Returns and Shipping Policy.
Article 9 — Warranty and conformity
The Seller guarantees that the Products delivered are in accordance with their description and fit for consumption until the best-before date indicated on the packaging, provided the Customer complies with the storage conditions.
In the event of a non-compliant or defective Product, the Customer is entitled to a replacement or refund under the conditions provided in Article 8 and in the Returns and Shipping Policy.
Article 10 — Liability
The Seller cannot be held liable for non-performance of the contract in the event of force majeure, disruption or strikes of transport services, customs delays or blocking, or acts attributable to the Customer.
It is the Customer's responsibility to verify that the Products meet their needs and to comply with the storage conditions indicated on the packaging. The Seller declines all liability in the event of improper storage of the Products after delivery.
Article 11 — Personal data
The personal data collected is processed as described in the Privacy Policy, in compliance with United Arab Emirates data protection legislation and, for customers residing in the European Union, with the principles of the General Data Protection Regulation (GDPR).
Article 12 — Intellectual property
All elements of the vanillya.co website (Vanillya brand, logo, texts, photographs, graphic charter, etc.) are protected by intellectual property law and remain the exclusive property of Vanillya Group FZE. Any reproduction or use without prior authorization is prohibited.
Article 13 — Complaints and dispute resolution
For any complaint, the Customer can contact the Seller at the address contact@vanillya.co. The Seller undertakes to provide a response as soon as possible and to seek an amicable solution to any dispute.
In the absence of an amicable resolution, the dispute will be submitted to the provisions of Article 14.
Article 14 — Applicable law and jurisdiction
These GTCS are governed by the law of the United Arab Emirates and the regulations of the Sharjah Publishing City – Free Zone Authority. Any dispute relating to their formation, interpretation, or performance falls under the jurisdiction of the courts of the Emirate of Sharjah, United Arab Emirates, without prejudice to any mandatory consumer protection provisions that may be applicable in their country of residence.